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Managing Medicines Errors and Reducing Harm

This accredited course is available as a half-day (3-hour) face to face workshop and is suitable for managers and senior staff who are responsible for managing errors and ensuring robust processes are in place.


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About This Course

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  • Course Information
  • Accreditation
  • Pricing

Course Information

This course looks at incident management ,what you can learn from reporting errors and how to target the underlying system failures rather than specific staff. It ensures managers and senior staff comply with KLOE S6- i.e. lessons are learned and improvements made when things go wrong.

This course is for 10 learners.

Learning Outcomes:

By the end of this course, you will be able to:

  • Create good systems for reporting errors and near misses and investigating them
  • Use errors and incidents to provide an opportunity to learn
  • Understand root cause analysis and how to apply it using the 5 Why’s and Fishbone Tools
  • Complete a Lessons Learnt exercise to evidence compliance to the regulator

Medication Incident/Error forms are provided and there is workshop practice of root cause analysis using real life examples and case studies.

Course Content:
  • What is a medicines error?
  • What is a near miss?
  • Management of medicines errors
  • Activity- Identify-Report-Review-Learn From
  • Reporting medicines eerrors
  • Safeguarding
  • Activity-safeguarding incident
  • Types of medicines error
  • Activity- important facts to record on an error report form
  • Reducing medicines errors
  • handling medicines errors
  • Lessons Learnt Exercise
  • Identification techniques
  • The 5 Whys
  • Fishbone diagram
  • Case studies
  • Impact and recurrnace
  • Analysis of errors
  • Action planning
Learners will be provided with a medicines error report form, fishbone template and lessons learnt template.
Learners prepare an action plan with timescales as a result of attending the course and a certificate is awarded on successful completion.


This course is:

  • Accredited by CPD
  • Developed and presented by qualified Pharmacist trainers
  • Compliant with CQC requirements
  • Evidenced by a certificate of successful completion
Remember to check out our free downloadable resources.


Face to Face Course

  • £675 + VAT for up to 10 delegates.
  • Travel costs may apply


How long do the courses take?

Most of our Pharmacist-led courses are half day (3-hour) sessions with a qualified Pharmacist trainer, either at your venue (for face-to-face sessions) or online via Zoom (virtual learning).

We offer full day Foundation courses (6 hours) and also can combine any two 3-hour courses to create a full day session.

Our Foundation e-learning courses take between 1.5 to 2 hours to complete. Competency Assessments and Refresher courses take approximately 1 hour and Bite-size courses take approximately 30 minutes.

Our distance learning workbooks can be completed in your own time and at your own pace.

Are OPUS courses accredited?

Yes! All of our courses and services are accredited by CPD, and we are a Skills for Care Endorsed Training Provider.

Where do courses take place?

Face-to-face sessions are held at your venue, providing extra convenience for your staff. We have Pharmacist trainers across the UK so no region is too remote or too far!

Virtual learning sessions are accessed via Zoom link and are presented by a Pharmacist-trainer.

E-learning courses are completed online and can be used on any internet-enabled device, including Macs, PCs and iPads.

Distance Learning Workbooks are posted promptly to an address of your choosing. Larger order can be couriered to you or sent recorded delivery.

How many people can attend a Face to Face course?

Our Pharmacist-led sessions for staff are for groups of up to 16 learners.

Manager’s courses are undertaken in smaller groups of up to 10 delegates.

When do I get my certificate?

For e-learning courses, competency assessments and distance learning workbooks- straight away! Once you’ve successfully completed the end of course assessment, you will be able to print off your certificate immediately.

For our face to face courses, the trainer will mark your assessments and all successful delegates will  be able to access their certificates within 48 hours of the course via our Online Learning Zone.

Virtual learning certificates are available immediately upon successful completion of the assessment via our Online Learning Zone.

How long does my certificate last for?

For most courses, certificates have a recommended refresher of 2 years.

Competency assessments certificates are valid for 1 year in line with CQC guidance. Skills for Care guidance recommends that training be updated at least annually and OPUS offers online competency assessments which can be used a year after your training for this purpose and refresher courses which can be completed when your certificate expires.

How do I get set up for E-learning?

Simply purchase through our shop! Once we’ve received your details, you will receive an email with login details from our support team. Follow the instructions and you’re ready to go!

If you are purchasing more than one licence for an organisation, you may want to assign someone from your organisation to issue passwords to your staff and to print certificates. This person will be termed as a group “manager/instructor”. Provide the instructor’s name and email during checkout and they will receive all login details they need by email.

How many E-learning licences do I need and how long do they last?

Each individual learner needs their own licence. Licences last 1 year from the date they are allocated to a user (NOT from the date of purchase) so if you have staff you will need to train in the future, you can purchase a bundle of licences to take advantage of our discounted rates and allocate them to staff as and when they are needed.

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