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Assessors Refresher Course for Medicines Handling and Managing Incidents

An accredited virtual learning refresher course for those who have completed the Assessors Workshop or whose certificate has expired. Enables you to assess the competence of your staff.


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About This Course

For face-to-face training options, please contact us on 0333 939 0053 or email [email protected]



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  • Course Information
  • Accreditation
  • Pricing

Course Information

How confident are you in assessing competency? This accredited course is designed to refresh training for managers, senior staff and those involved in assessing the competence of care staff. Following this 3-hour workshop, staff will be able to:

  • Identify areas for improvement in competency assessment
  • Improve the skills and techniques needed to assess competence and manage incidents
  • Identify areas of concerns with medicines and put measures in place to mitigate the risks
  • Provide practical solutions to aid incident management of medicines
  • Demonstrate competence and confidence in the areas of competency assessment and management of errors
  • Create an action plan

Course Content:

  • How confident are you in assessing competency?
  • Are you satisfied with your outcomes?
  • What has been your experience of assessing competency?
  • Do you have any concerns about how to assess competency effectively?
  • Medicines management
  • Role models
  • How do people learn?
  • Work-based learning
  • Exercises using competency assessment tools
  • Checking competency in the workplace
  • Feedback model
  • Training and competency
  • Effective incident management
  • Case studies
  • Safeguarding
  • Reporting errors
  • Action plan

An accredited refresher course for those who have completed the Assessors Workshop or whose certificate has expired. Enables you to assess the competence of your staff.

This course is:

  • Accredited by CPD
  • Developed and presented by qualified Pharmacist trainers
  • Compliant with CQC requirements
  • Evidenced by a certificate of successful completion
Remember to check out our free downloadable resources.


Virtual Learning

  • £595 + VAT for groups of up to 10 delegates

Face to Face Training

  • £675 + VAT for groups of up to 10 delegates
  • Travel costs may apply


How long do the courses take?

Most of our Pharmacist-led courses are half day (3-hour) sessions with a qualified Pharmacist trainer, either at your venue (for face-to-face sessions) or online via Zoom (virtual learning).

We offer full day Foundation courses (6 hours) and also can combine any two 3-hour courses to create a full day session.

Our Foundation e-learning courses take between 1.5 to 2 hours to complete. Competency Assessments and Refresher courses take approximately 1 hour and Bite-size courses take approximately 30 minutes.

Our distance learning workbooks can be completed in your own time and at your own pace.

Are OPUS courses accredited?

Yes! All of our courses and services are accredited by CPD, and we are a Skills for Care Endorsed Training Provider.

Where do courses take place?

Face-to-face sessions are held at your venue, providing extra convenience for your staff. We have Pharmacist trainers across the UK so no region is too remote or too far!

Virtual learning sessions are accessed via Zoom link and are presented by a Pharmacist-trainer.

E-learning courses are completed online and can be used on any internet-enabled device, including Macs, PCs and iPads.

Distance Learning Workbooks are posted promptly to an address of your choosing. Larger order can be couriered to you or sent recorded delivery.

How many people can attend a Face to Face course?

Our Pharmacist-led sessions for staff are for groups of up to 16 learners.

Manager’s courses are undertaken in smaller groups of up to 10 delegates.

When do I get my certificate?

For e-learning courses, competency assessments and distance learning workbooks- straight away! Once you’ve successfully completed the end of course assessment, you will be able to print off your certificate immediately.

For our face to face courses, the trainer will mark your assessments and all successful delegates will  be able to access their certificates within 48 hours of the course via our Online Learning Zone.

Virtual learning certificates are available immediately upon successful completion of the assessment via our Online Learning Zone.

How long does my certificate last for?

For most courses, certificates have a recommended refresher of 2 years.

Competency assessments certificates are valid for 1 year in line with CQC guidance. Skills for Care guidance recommends that training be updated at least annually and OPUS offers online competency assessments which can be used a year after your training for this purpose and refresher courses which can be completed when your certificate expires.

How do I get set up for E-learning?

Simply purchase through our shop! Once we’ve received your details, you will receive an email with login details from our support team. Follow the instructions and you’re ready to go!

If you are purchasing more than one licence for an organisation, you may want to assign someone from your organisation to issue passwords to your staff and to print certificates. This person will be termed as a group “manager/instructor”. Provide the instructor’s name and email during checkout and they will receive all login details they need by email.

How many E-learning licences do I need and how long do they last?

Each individual learner needs their own licence. Licences last 1 year from the date they are allocated to a user (NOT from the date of purchase) so if you have staff you will need to train in the future, you can purchase a bundle of licences to take advantage of our discounted rates and allocate them to staff as and when they are needed.

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